We accept credit card and PayPal payment methods.
We accept VISA, MASTER and Amex card through card processing company Zeus and Cardservice International Zeus and Cardservice International provides you the latest secure payment technologies.
The payment for shopping at 'Kimonotte factory' will be charged under the name of 'Ichiroya'.
Charge is settled in YEN basis only. The figures shown in various currencies in the bracket are approximate amount according to the present rate. The amount in yen will be converted to the currency of each country when the charge is settled. The amount on your statement may differ according to the currency exchange rates at the settlement time, and the settlement fee may also be added by your credit card company.
This is just as you are traveling in Japan and shop using your credit card.
For more information such as rate of each country, please contact your credit card company.
*We are very sorry for the inconvenience but for the first time only, we have to ask you to send us the either of the documents:
*the copy of your credit card statement
*the copy of your credit card itself
Regarding the statement, if we could read your name, address and the card number, it is fine. If you are sending us your credit card copy, you can erase the middle 8 digit numbers for the safety. We will e-mail you about credit card payment after your order is placed.
*After you place the order(s), please wait for the email with credit card payment details.
We ship our items directly from Japan. The items are shipped from Post office.
The shipping methods and time are :
Express mail---4-6 business days
Standard mail--around two weeks or longer ( sometimes it takes more than a month ).
Attention: Shipments may be subject to import duties and taxes when entering your country. It is unknown by us whether your package will be charged or not, and how much it will cost. In any case, the fees are the responsibility of the recipient. Thank you very much for your understanding.
Kimonotte factory offers a semi-custom order system which allows you to customize your own garment among variations of motifs, colors, and sizes, so they are basically unreturnable. Our items are sent from Japan directly by using international postal service, so international shipping cost is charged which is different from domestic shipping, and it is considered as individual import. We answer any questions about your order if needed beforehand.
We pay great attention to details of every order, but if you receive a damaged, defective, or wrong item, we will replace it with new or correct item right away. In such cases, please contact us within 14 days from arrival of your parcel. We cannot accept any returning if more than 14 days from the delivery date has passed. We also cannot accept any returning without any contact to us.
Color difference between photos and actual item is almost unavoidable. If you are concerned about the color, you can request a color sample before you place your order. We can send one for free of charge by SAL. (Free samples excludes cotton and silk items from our partner factories)
Please include the following information in your email, so we can process your exchange promptly.
Kimono Flea Market "ICHIROYA"
1841-1 Nishi 1 chome
Osaka 584-0025 JAPAN
TEL&FAX ****( international number ) - 81-721-23-5446
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