SHOPPING GUIDE

SHOPPING GUIDE

About shopping at Kimonotte factory

  • At kimonotte factory, we reuse the whole original design on a vintage Kimono or take parts of vintage motifs and arrange them into a modern one. Based on a combination of motifs, color, and size you choose, we start a process of order.
  • Fabric we use is mainly polyester, and design is printed by our latest ink jet printer in the same building facility. Sewing and trimming are done at partner factories in Japan.
  • Cotton Yukata and silk items are also printed at partner factories in Japan.
  • Approximate period to complete one order, after confirmation of payment, is about four weeks. Items which printing is done at other facilities, take about two months to complete. Items which do not need any sewing, such as Haneri or Obiage, are completed in two weeks. (Completion period does not include shipping time.)
  • ‘In stock’ items are shipped after confirmation of payment.
  • Our design and printing system are high quality, however, depending on display setting of each monitor, colors on photos may show differently compared to actual item. If you are concerned about color, you can request a color sample before you place your order. We can send one for free of charge by SAL. (Free samples excludes cotton and silk items from our partner factories)

Payment Method (advance payment)

We accept credit card and PayPal payment methods.

Credit Card

We accept VISA, MASTER and Amex card through card processing company Zeus and Cardservice International Zeus and Cardservice International provides you the latest secure payment technologies.

The payment for shopping at 'Kimonotte factory' will be charged under the name of 'Ichiroya'.

Charge is settled in YEN basis only. The figures shown in various currencies in the bracket are approximate amount according to the present rate. The amount in yen will be converted to the currency of each country when the charge is settled. The amount on your statement may differ according to the currency exchange rates at the settlement time, and the settlement fee may also be added by your credit card company.

This is just as you are traveling in Japan and shop using your credit card.

For more information such as rate of each country, please contact your credit card company.

*We are very sorry for the inconvenience but for the first time only, we have to ask you to send us the either of the documents:

*the copy of your credit card statement

*the copy of your credit card itself

Regarding the statement, if we could read your name, address and the card number, it is fine. If you are sending us your credit card copy, you can erase the middle 8 digit numbers for the safety. We will e-mail you about credit card payment after your order is placed.

*After you place the order(s), please wait for the email with credit card payment details.

VISA MASTER AMEX
VISA MASTER AMEX
PayPal
  • We accept payment through PayPal.
  • The invoice and payment will be made in Japanese YEN basis only, and the amount will exclude the Japanese sales tax. The total will be notified to you after we receive your order. To complete payment, you need to visit the PayPal payment link included in your order confirmation email.
  • PayPal is easy way to send money to abroad. More information-click here

About Shipping

We ship our items directly from Japan. The items are shipped from Post office.

The shipping methods and time are :

Express mail---4-6 business days

Standard mail--around two weeks or longer ( sometimes it takes more than a month ).

  • We recommend Express mail shipping highly, for the packages can be traced by the tracking site immediately. You can enter the tracking number and track the package for yourself using this site.
  • The shipping cost includes actual shipping cost and handling cost.
  • Each country has different customs fee and tax system. Please contact the Customs office of your country for detailed information.
  • You can check shipping cost at each item page. If you buy more than one item, there may be the reduction of shipping cost. If you proceed to `Check out', shopping cart automatically calculates the combined shipping cost. You can compare costs of different shipping methods then.
  • We deliver worldwide. If your country is not included in the shipping cost list with the item, please proceed to 'Check out'. The shopping cart calculates the shipping cost to your country.

Attention: Shipments may be subject to import duties and taxes when entering your country. It is unknown by us whether your package will be charged or not, and how much it will cost. In any case, the fees are the responsibility of the recipient. Thank you very much for your understanding.

Return or Exchange

Kimonotte factory offers a semi-custom order system which allows you to customize your own garment among variations of motifs, colors, and sizes, so they are basically unreturnable. Our items are sent from Japan directly by using international postal service, so international shipping cost is charged which is different from domestic shipping, and it is considered as individual import. We answer any questions about your order if needed beforehand.

We pay great attention to details of every order, but if you receive a damaged, defective, or wrong item, we will replace it with new or correct item right away. In such cases, please contact us within 14 days from arrival of your parcel. We cannot accept any returning if more than 14 days from the delivery date has passed. We also cannot accept any returning without any contact to us.

Color difference between photos and actual item is almost unavoidable. If you are concerned about the color, you can request a color sample before you place your order. We can send one for free of charge by SAL. (Free samples excludes cotton and silk items from our partner factories)

Please include the following information in your email, so we can process your exchange promptly.

  • Your name
  • Order number
  • Reason for exchange
  • Date you received your order
  • Item name and quantity

Contact information
Kimono Flea Market "ICHIROYA"
Asia-shoji Bldg.301
1841-1 Nishi 1 chome
Wakamatsu cho
Tondabayashi city
Osaka 584-0025 JAPAN
TEL&FAX ****( international number ) - 81-721-23-5446

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